Hear from Gregg Schoppmann, Partner at FMI as he explains how you can determine what KPIs and metrics your construction company should have on its dashboard. Gregg discusses the importance of upstream and downstream KPIs and how they work together.
Examples of upstream KPIs include:
- Employee satisfaction
- Employee attrition
- Safety inspections/training
- Employee training hours
- Promotions
- Succession targets
- Productivity targets
- Punch list
Examples of downstream KPIs include:
- Safety Incidents
- Customer satisfaction rating
- Repeat business
- New business
- Market penetration
- Relationship matrices
- External networking events
- Contract delivery blends
- Profitability
- Collections
Want to learn more? Explore CFMA's educational opportunities at cfma.org/education. To read more about KPIs, explore the CFMA's Content Hub articles at cfma.org/content-hub.
Disclaimer: The information contained herein should NOT be used as a substitute for the advice of a qualified professional. The information provided here is for informational purposes only. This content may not cover all possible scenarios or outcomes, so we encourage you to check with a professional if you have specific questions or concerns regarding your company. CFMA strives to provide accurate and up-to-date information, no guarantee is made to that effect.