How Technology Can Aid Service Technicians During COVID-19 & Beyond

Over the past year, COVID-19 has highlighted the benefits technology can bring to workers across the globe, including service technicians who have always had to work from various (sometimes even remote) locations, often with incomplete or disconnected information when they arrive and leave the jobsite. Technological advancements have been making work easier for service technicians for some time, but the pandemic heightened both the need and the benefits for technicians, many of whom are still relying on manual, paper-based processes and disconnected software.

 In today’s increasingly touchless environment, paper is less than ideal in that it often requires a transfer of information between people, and must be inputted into a system after the fact. Plus, not having immediate, unified data connecting technicians out in the field with the back office can result in duplicate work, errors, poor customer service, and reduced profits.

 In contrast, a connected, cloud-based service management solution that’s accessible regardless of location can provide technicians with immediate access to information, streamline workflows and provide those missing insights needed to properly manage and grow your business for year-round cashflow. Below are some additional high-level benefits that a cloud-based management system can bring to service technicians as we continue to manage during COVID-19 and beyond.

Streamlined Back-Office Processes

Whether you’re installing heating and cooling systems, wiring electrical, or plumbing a project, there are a lot of steps to manage from start to finish — from job costs and purchasing and billing to employee management and collaborative information sharing. It can be overwhelming to keep track of everything, particularly as service technicians are constantly on the go.

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About the Author

Jeremy Larsen

Jeremy Larsen is the vice president of products at Viewpoint, a Trimble Company and construction management software leader.

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