An interesting phenomenon occurs in just about every project in the built world. The line between substantial completion (a legal term used to define the moment a project is sufficiently complete according to the contract documents) and final acceptance (the actual moment a project is truly complete in the customer’s eyes) gets blurred.
A Case for the “Last 10%” Being the Hardest 30%
About the Author
As a principal with FMI, Gregg Schoppman specializes in the areas of productivity and project management. He leads FMI’s project management consulting practice and the consulting management group of FMI’s Florida office.Read full bio