A Case for the “Last 10%” Being the Hardest 30%

An interesting phenomenon occurs in just about every project in the built world. The line between substantial completion (a legal term used to define the moment a project is sufficiently complete according to the contract documents) and final acceptance (the actual moment a project is truly complete in the customer’s eyes) gets blurred. 

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About the Author

Gregg Schoppman

As a principal with FMI, Gregg Schoppman specializes in the areas of productivity and project management. He leads FMI’s project management consulting practice and the consulting management group of FMI’s Florida office.

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