Tips to demonstrate that your company is serious about service excellence.

Outstanding customer service is an imperative for business success in today’s highly competitive marketplace. Regardless if your company had the lowest bid, customers will seek out competitors if your business falls even the slightest bit short in its level of service.

Three Things to Do Right Now to Achieve Service Excellence
Below are three steps that can help improve your company’s level of customer service.

1. Gather Your Team & Hold a Meeting
Communicate that you are serious about customer service. Let your accounting team and entire staff know you want the company to become the preferred construction company among competitors, which will require the dedicated efforts of every employee. Inform them that their involvement in consistent service improvement and achieving excellence in all areas is imperative.

Communicate that all employees are “in sales” – regardless of their department. Whenever a customer or potential customer has contact with someone in your company – especially a foreman, it is imperative that care and concern are demonstrated.