While change is a necessity for most businesses, employees are often resistant when it will challenge their day-to-day habits. When it comes to implementing new technology, the way in which change is managed can make the difference between success and failure.
Although change management has been an integral part of the implementation process for several decades, studies reveal that 60-70% of organizational change projects continue to consistently fail.1 Further, companies without effective change management are only able to capture a 35% return on investment.2